We're a small team and we read everything. Email hello@youandyoursapp.com and you'll hear back from a person, usually within two working days.
Yes — everything is free while we launch. The in-app "Plus" page only previews what a future subscription might cover. If that changes, we'll say so clearly in the app first.
In the app: Tools → App & data → Your data. Download my data gives you a copy of your account: your journal, notes, memories and photos, About you, the companion's summary of you, your answers to the daily question, and the chats on your phone. Red lines you haven't shared live only on your phone, so they aren't in the download. Delete my account erases your account and everything in it, straight away — no waiting period and no "are you sure you want to stay" loop. If you're linked, it also ends the link and removes what only existed between you.
You each keep a separate account. Your chats with the companion, its summary of you, and About you are never shown to them. Most things stay private until you share them; a few are shared automatically while you're linked because they're usually about you both — birthdays and anniversaries on your dates (never your notes), your pets, children you add (each can be made private), when you were last in the app, and your moods from the past month if you share moods (the reason only if you choose). The full list is on how You & Yours uses AI. Your red lines stay private unless you choose to share them; sharing shows your partner the whole list, and you can stop sharing at any time. You can also flag a single line that's been crossed — your partner sees just that line, and a flag can be marked as talked through but not taken back.
Profile → Link / share → Unlink. Sharing stops both ways at once and the link can't be switched back on. You each keep what you wrote, including notes about each other. Messages and red-line flags you'd already sent stay with you both, like texts.
Your chats are kept on your phone, with a private backup in your account so a new phone remembers them — only your account can open it, and deleting a chat removes it from the backup too. Your own words from a finished chat are filed in your journal. In the guided chats, things worth keeping (a date, a detail about someone, a goal) are kept when the chat ends, and you're shown what was kept so you can remove it. The Vent vault is never kept. Nothing you say is used to train AI. Read how You & Yours uses AI for the full picture.
Check Settings → Notifications → You & Yours on your iPhone is allowed, then open the app once so it can re-register your reminders. Daily check-in times and the weekly rhythms can be adjusted in Profile → Reminders.
Tapping a mood on your watch opens the app briefly to save it — that's expected. If the Home mood tile still doesn't update, force-quit the app and reopen it, then tell us.
Please tell us — a screenshot and a line about what you expected is perfect. The companion can be wrong; it isn't a therapist or a medical service, and it can't help in an emergency. If you or someone else is in danger, contact your local emergency services.
To exercise a data-protection right (access, correction, deletion, portability, objection), email hello@youandyoursapp.com from the address on your account. Most of these you can do yourself instantly in Tools → App & data → Your data. Full detail in the Privacy Policy and Terms.